CORONA PROTOCOL

We understand it is a stressful time for many of our clients. You need us more than ever, and we are here for you. We are putting several precautionary measures in place and making your health and our staff’s health our utmost priority.

We want to assure you we have strict daily protocols for cleaning and sanitizing our spa as part of our regular operation. We are adding additional precautions and feel confident in providing you a clean, well-maintained spa.

Protocols and precautions include:

  • Increased frequency of hand washing with anti-bacterial soap and disinfecting with hand sanitizer before and after seeing every client
    (We already have strict protocols for this process as part of our regular operation)
  • Regular communication and training for staff on following CDC guidelines for businesses working with the public during the outbreak
  • Removing and/or regularly sanitizing shared items such as shared neck wraps, linens, cookie platter, pens, clipboards, etc. for public use
  • Increased frequency of cleaning and disinfecting all workstations, all treatment rooms and all public areas after each client

We always keep a clean and safe environment including washing and disinfecting all linens, tools, equipment, door knobs, hard surfaces and public areas (bathrooms, waiting areas, treatment rooms, checkout counter, floors, furniture, supplies as part of our daily sanitation procedures)


WHAT WE ASK OF YOU

To ensure the safety and well-being of our staff and customers, we ask clients who are sick, have been sick in the last two weeks or have close family members who are sick to reschedule your appointments to a later date.

Please bring a mask with you for your appointments. If you do not have one, we will provide one for you.

Please sanitize your hands upon entering the spa with the provided hand sanitizer.

Please do not bring anyone with you to your appointment if they are not also getting a service.

CANCELLATION POLICY

Our spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy to ensure you receive the best service possible. We appreciate your understanding.

When you schedule your appointment with us, you are agreeing to these policies. All services require prepayment to guarantee a reservation so please have your credit card and/or gift certificate ready when booking.

We understand it is a stressful time for many of our clients. You need us more than ever, and we are here for you. We are putting several precautionary measures in place and making your health and our staff’s health our utmost priority.

We want to assure you we have strict daily protocols for cleaning and sanitizing our spa as part of our regular operation. We are adding additional precautions and feel confident in providing you a clean, well-maintained spa.

Protocols and precautions include:

  • Increased frequency of hand washing with anti-bacterial soap and disinfecting with hand sanitizer before and after seeing every client
    (We already have strict protocols for this process as part of our regular operation)
  • Regular communication and training for staff on following CDC guidelines for businesses working with the public during the outbreak
  • Removing and/or regularly sanitizing shared items such as shared neck wraps, linens, cookie platter, pens, clipboards, etc. for public use
  • Increased frequency of cleaning and disinfecting all workstations, all treatment rooms and all public areas after each clientWe always keep a clean and safe environment including washing and disinfecting all linens, tools, equipment, door knobs, hard surfaces and public areas (bathrooms, waiting areas, treatment rooms, checkout counter, floors, furniture, supplies as part of our daily sanitation procedures)

To ensure the safety and well-being of our staff and customers, we ask clients who are sick, have been sick in the last two weeks or have close family members who are sick to reschedule your appointments to a later date.

Please bring a mask with you for your appointments. If you do not have one, we will provide one for you.

Please sanitize your hands upon entering the spa with the provided hand sanitizer.

Please do not bring anyone with you to your appointment if they are not also getting a service.

We understand it is a stressful time, and we will be flexible with you. We ask you call us to cancel or reschedule as soon as you can. By rescheduling your appointments, you are contributing to the health of community at large. We appreciate you for doing so!

RETAIL PRODUCTS

Retail items purchased are non-refundable unless damaged or defective.

GIFT CARD POLICY

  • A valid card must be presented at the time of service for proper credit
  • Spa Gift Cards are final sale
  • Gift cards cannot be used to reserve an appointment
  • All appointments that require reservation must be reserved with a valid credit card
  • Gift cards are the responsibility of the purchaser or receiver
  • Spa will not issue credit for a lost or stolen card

Promotional Gift Certificates

  • Must be redeemed in full
  • Cannot be used for gratuities, discounted services or retail
  • Cannot be used in conjunction with any other offer

IMPROPER CONDUCT

We have ZERO tolerance for improper conduct no matter how subtle. If any guest improperly touches a therapist, makes sexual or suggestive remarks, intentionally exposes themselves in an improper manner or displays any other type of sexual or improper behavior:

  • The treatment will be immediately stopped
  • The guest will be responsible to make full payment
  • The guest will not be allowed back on the premises
  • Other action will be taken as needed

CHILDREN

Children under the age of 18 must have a parent or guardian sign for them before receiving services. Children under the age of 14 must be accompanied by a parent or guardian in the treatment room the entire length of the service.

Children under the age of 14 must be accompanied by a parent or guardian and cannot be left unattended in the spa.

Our policies are designed to provide you the best spa service possible. We appreciate your business and look forward to serving you